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The relationship between leader-member exchange and organizational citizenship behavior in the Jamaican workplace

Posted on:2012-09-10Degree:Ph.DType:Dissertation
University:Capella UniversityCandidate:Barnett, Margarett RFull Text:PDF
GTID:1469390011460585Subject:Organizational Behavior
Abstract/Summary:
This study researched leader-member exchange (LMX) and organizational citizenship behavior (OCB) of the supervisor and supervisee respectively in the Jamaican public sector environment. The sample for this research was drawn from the various departments of a a public involved in training. The study was conducted among the supervisees only. The study also researched whether the employee status had any significant impact on the results. The research was designed as a quantitative study using voluntary participation to complete the OCB scale (Smith, Organ & Near, 1983. Organizational citizenship behavior: Its nature & antecedents. Journal of Applied Psychology, 68: 651 -- 663) and LMX-7 scale (Scandura & Graen, 1984. Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 71, 579-584). Five statistical procedures were used to calculate the existence and strength of the relationship between the variables: descriptive statistics, Cronbach alpha, Pearson r, point biserial, and linear regression. Research Question 1 provided no statistical significance between OCB and LMX. There was a statistical significance between OCB and employee status. Permanent employees display higher levels of OCB as compared to their counterparts who are employed on a temporary basis; the hypotheses are presented along with recommendations for future research. It is hoped that I/O psychologists, human resource managers and union officials will use the information to assist in planning for workforce development and productivity in the workplace.
Keywords/Search Tags:Organizational citizenship behavior, Leader-member exchange, OCB
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