| Of current relevance in the Supply Chain Management (SCM) discipline is the concept of interorganizational collaboration. The focus of this dissertation was to investigate Supply Chain Collaboration from a behavioral perspective by examining the concept of Citizenship Behavior in an interorganizational, Supply Chain context. Toward that end, survey research was conducted to determine the impact that intraorganizational attitudes and characteristics of the supply chain exchange relationship had on boundary spanners' performance of citizenship behaviors in interorganizational relationships. Moreover, the impact that citizenship behaviors in the supply chain exchange had on perceptions of relationship effectiveness was also investigated.;Structural Equation Modeling (SEM) via AMOS 4 was used to analyze the data from this dissertation. Moreover, hierarchical multiple regression was used to conduct a series of post-hoc analyses. Research findings indicate that exchange characteristics, particularly perceptions that supply chain partners exhibit citizenship behaviors, influence the likelihood of boundary spanners' performance of citizenship behaviors in interorganizational relationships. This component of exchange characteristics was also found to influence perceptions of relationship effectiveness with supply chain dyad partners.;Several contributions emerged from this research. Conceptually, this study expands prior work on Supply Chain Management by highlighting the importance and fundamental nature of boundary spanner behavior in supply chain relationships. In addition, this research establishes a new context in which citizenship behaviors can be influential---the interorganizational relationship, and findings illustrate the reciprocal nature of such behaviors. Furthermore, the importance of facilitative behaviors in the supply chain are established and shown to serve as an important component of effective exchange relationships. |
