Understanding the positive impact in developing quality supervisor-subordinate relationships

In reviewing the characteristics of effective work relationships, the importance of the supervisor-subordinate relationship is key. An impressive amount of literature developed over the last twenty years focuses on the importance of interactions between supervisors and subordinates. A wide range of studies have explored concepts and theories of how leaders differentiate among their subordinates by developing unique relationships with each member.; This study is focused on the dynamics of supervisor and subordinate relationship quality and the relative importance and impact of (1) key subordinate interpersonal behaviors, (2) subordinate performance, and (3) subordinate motivational efficiency. In addition to confirming some of the key findings of previous research, this study has introduced the new variable of subordinate motivation into the mix. Focusing on a single, cross-sectional study of 69 frontline supervisors and their direct reports, the results are summarized as follows:; Interpersonal characteristics. Multiple hypotheses were forwarded predicting that the supervisor-subordinate relationship is impacted by a mutually-reinforcing series of self-disclosures, impression management, and self-monitoring by the subordinate. This study confirmed previous findings in subordinate-supervisor relationship research by demonstrating that all three independent variables were predictive of the manager's assessment of the relationship.; A second area of focus predicted and confirmed previous research by showing that subordinate performance is influenced by the quality of the supervisor-subordinate relationship.; Finally, it was predicted that subordinate motivation efficiency, is also positively influenced by the quality of the supervisor-subordinate relationship. In addition to showing the positive relationship between subordinate perceptions of relationship quality and subordinate motivation, this study further demonstrated that the subordinate's view of relationship quality, in conjunction with subordinate motivation, predicts extra-role performance ratings by the manager. This was a significant finding, showing that subordinate relationship quality does not have to work through motivation—it has an independent effect on performance (extra-role ratings by the manager).