| The organizational structure for hotels may vary greatly based on market positioning, expenditure of resources, staffing levels, management philosophy, corporate policies, and purposive segmentation. As a consequence, extended stay and limited service hotels typically have a lack of food and beverage offerings as well as a smaller organizational structure with fewer salaried staff and a lower number of employees per room. Because of the flatter organizational structure and decentralized hierarchical configuration of limited service and extended stay hotels, managerial job responsibilities may differ between these types of hotels and their full service counterparts. As job responsibilities vary, so too might approaches to ensuring job satisfaction. Therefore, the need exists for lodging management companies to be able to understand how job satisfaction of their key managers is affected by factors such as hotel size (as measured by number of available guestrooms), service type (as measured by intended segmentation), and additional intrinsic or extrinsic factors that serve as motivating drivers for hotel general managers.;Employing a survey methodology to collect data from an American, independent hotel management company, this study examined whether the job satisfaction of hotel general managers was significantly related to hotel size or service type and explored the extent of the relationship between various intrinsic, extrinsic, and general motivational factors and overall job satisfaction.;Results indicate that general managers of larger hotels experienced slightly greater levels of job satisfaction than did those at smaller properties. Also, general managers at full-service hotels enjoyed slightly higher levels of job satisfaction than did those who administered limited-service properties. Yet, the satisfaction levels were not significantly different. It was concluded that neither hotel size nor service type significantly impact the job satisfaction of general managers. In further analysis, it was determined that the extent of control that both the general manager and his supervisor exercise over the GM's job (job latitude) and the extent and quality of the interactions between corporate headquarters and the GM's hotel (corporate relations) have the greatest impact on the overall determination of general manager job satisfaction. |
