A Study On The Effect Of The Linguistic Framing Of Leader Feedback On Employee Work Engagement Based On Hotel Employee Deviance Behavior

Employee deviance,as a common disruptive phenomenon,has been of interest to management scholars in recent years.In the previous literature,antecedents of employee deviance were analyzed.In the current literature,however,the focus has been on the exploration of its consequences,along with a series of empirical studies around the negative effects of employee deviance.While most studies have explored the negative effects of employee deviance on their organizations and colleagues,a small number of studies have focused on the negative effects of this behavior on employees themselves.As can be seen,employee deviance has negative effects on both the subject and the object of the behavior.In the past,scholars have focused on how employees stimulate their own emotional,cognitive and behavioral responses after they perform deviant behaviors.However,when employees perform deviant behaviors and are subject to outside intervention,at present,there is a lack of systematic thinking in the academic circle on how employees’ cognition,emotion and behavior will be produced.It is very important to study the positive influence of external interference on employees after they perform deviant behavior.At the theoretical level,the effectiveness of employee behavior does not occur in a vacuum,but is affected by the factors in their organizational environment,especially leadership behavior;at the practical level,when employees implement deviant behavior,taking some feedback intervention by leaders can not only prevent the occurrence of this behavior,but also make this behavior to be beneficial to the organization.In order to make up for the lack of current research,this paper intends to examine whether,how and when the linguistic framework of leader feedback influences employee work engagement in the context of Hotel employee disengagement from the perspective of social information processing theory?Using qualitative research methods,this study constructs a conceptual model of leader linguistic framing in the context of hotel employees’ deviant behavior.On this basis,guided by the theory of social information processing,combining the theory of feedback intervention,the theory of social function of emotion and the theory of attribution,this study constructs a relational model of the impact of leader linguistic framing on employee work engagement in the context of hotel employees’ deviant behavior and puts forward relevant hypotheses.Taking the undergraduates of tourism management major as the research sample,collecting the sample data based on the scenario model experiment method,analyzing and testing the influence relations of variables,finally,this paper empirically verifies the effect of leader linguistic framing on employee work engagement in the context of hotel employee deviant behavior,and draws the following conclusions:First,leader feedback is divided into leader linguistic framing and leader feedback occasions,in which leader linguistic framing is divided into gain linguistic feedback and loss linguistic feedback,leader feedback occasions are divided into private occasions and public occasions.Secondly,based on the test of the chain relationship between“leader linguistic framin→perceived moral deficits and guilt→work engagement”,this study explored the transmission mechanism of the impact of the leader linguistic framing on employees’ work engagement.Specifically,the results of experiment 1 showed that,compared with non-leader feedback,the leader feedback could promote the improvement of hotel employees’ work engagement.The results of experiment 2 showed that the leader linguistic framing after hotel employees’ deviant behavior had a different effect on their work engagement,that is,after hotel employees’ deviant behavior,compared with the leader loss linguistic feedback,hotel employee linguistic framework had a different effect on their work engagement,leader gain linguistic feedback motivates higher level of work engagement.The third experiment shows that perceived moral deficits and guilt play a mediating role in the effect of leader linguistic framing on hotel employees’ work engagement after disengagement.The results of experiment 4 showed that the mediating effects of hotel employees’ perceived moral deficits and guilt on their work engagement were moderated by the leader feedback situations,that is,compared to the leaders’ feedback in public,the leader’ feedback in private can strengthen the mediating effect of l leader linguistic framing on hotel employees’ work engagement through perceived moral deficits and guilt.The results of experiment 5 further showed that the mediating effects of hotel employees’ perceived moral deficits and guilt on their work engagement were also moderated by employees’ attribution of deviant behavior,in other words,compared with attributing to the organization,attributing to the employees themselves can strengthen the mediating effect of hotel employees’ perceived moral deficits and guilt on employees’ work engagement.This study makes innovations in four aspects.First,from the perspective of leader feedback,it provides insight into the impact of hotel employees’ deviant behavior on themselves,which expands the research perspective of employee deviance.Second,it proposes a new typological analysis framework for leader feedback,which is clearly reflected in the feedback interventions taken by leaders after hotel employees commit deviant behaviors,thus laying a foundation for subsequent empirical research.Third,it reveals the transmission mechanism of the influence of leader linguistic framing on employees’ work engagement after hotel employees administer deviant behaviors,which advances research on the influence mechanism of leader linguistic framing on employees’ work engagement.Fourth,it probes into the boundary conditions of the effectiveness of leader linguistic framing after hotel employees conduct deviant behaviors,which enriches the research results of leader linguistic framing.