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Study On Overall Planning Of Quality Management System Of Tang Hua Hotel

Posted on:2003-01-07Degree:MasterType:Thesis
Country:ChinaCandidate:Z Q YuFull Text:PDF
GTID:2156360062476428Subject:Business Administration
Abstract/Summary:PDF Full Text Request
The paper analyzed foreign and domestic scholar's study on the theory of the quality standard system and the current situation of its application, On side, by studying According at ISO quality standard, the paper evaluated mechanism so that analyzed quality essential used for evaluating management condition of a hotel, while the paper commented on ISO quality standard necessity. At last, the paper concluded the chance and challenge facing to service trades after making integrated analysis by the theory of control principle.On the basis of analyzing Hotel inner quality management strategic, framework and market, the paper set up a quality management ring. After analyzing key point of hotel quality nucleus, the paper summed up the contents of hotel sendee management specification. By using target control theory and substance of service quality, the paper analyzed the current quality substance and one to be got in the future. Combined with quality development strategy, the paper mainly studied, how to establish ment the quality strategy and proposed a theory that hotel quality management should be cultivated from four management angels and eight effective procedure.The paper adopted a research policy combining theory and practices, quantitative and qualitative analysis.Based on much in formation and data and eight effective procedure, the paper firstly set up a hotel quality long-term objectives mechanism with reference to foreign and domestic essential and latest idea such as action control theory, target management and competitive strategy. The paper proposed current management theory and strategicall stated. How to deal on concrete problem.
Keywords/Search Tags:Hotel, Quality System, Designig
PDF Full Text Request
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