The Commercial Bank Service Analysis And Management

The integral whole of the world economy turns the progress acceleration, giving our country the commercial bank industry brought the enormous opportunity with challenge. The local bank is gradually vigorous with foreign capital commercial bank competition, the focus of the competition, concentrates more in service principle, service method with service means. The importance of the commercial bank service management is already convex now.This text sets out from the our country commercial bank service present condition, making use of the service management theories to proceed the analysis to the characteristics, service main factor, function of the commercial bank service management, putting forward to the management target of the service quantity with put the measure that service management into practice. Serve the widespread and existent problem in this commercial bank to the waiting, adoption with machine line up model, proceed the analysis the research, the key factor of the certain influence service quantity. Chapter 1, commercial bank service background. Importance and its meanings that emphasize the current our country commercial bank, put forward the investigative contents that this text want and methods; Chapter 2, emphasizing treatise commercial bank serving, commercial bank function serving in economy, for behind of commercial bank service analysis offering according to; Chapter 3, commercial bank service managing, point expatiating commercial bank service contact, commercial bank service quantity with commercial bank serving delivering etc., put forward the standard of the commercial bank service management with the target; Chapter 4, commercial bank waiting for service lining up model analyzing, making use of with machine lining up theories analyzing commercial bank lines up the system; Chapter 5, business hall service lining up case example analyzing, with state-owned commercial bank is a main factor for, making use of with machine lining up theories, analysis affecting service quantity. In end language, point out from now on the direction of studying the work is rule etc. of the service ability.