The Transition Research About Service Operation Of Lenovo Computer Of Changchun Customer Center

As the more society develops, the more its dependence on IT, thecontracting services of IT area are focused more by global handlers. ITresources have an essential effect on accelerating the process ofenterprise communication and centering competition, IT contractingservice is being a new trend for global business development.Contracting service is defined that organization hires externalspecialized service company to supply the organization with theinformation system or IT service implementation or managementstrategy. The enterprise can pay more attention to its own business bycontracting with others about the work it is not good at, so it will savemoney and improve work efficiency. This type of specialized contractingincludes IT Environment problem –solving scheme, IT AssetsManagement, daily supervision, maintenance, and optimization ofcomputer and network system, and supply customers with the unifiedinterface that multi suppliers'technique supports, and end users'software and hardware supports and other services, so that supplycustomers with a stable, high-efficient IT environment. From theviewpoint of business management, "Contracting Service"is also astrategic and innovative business scheme. Do the work what you aregood at, and hires external people to do the subordinate work so that itcan make itself more powerful, improve enterprise core competitiveness,and speed up information establishment and development.Although the origin of the concept of contracting service is long fromnow, but in China, people didn't focus on it still no long before. Currently,the speed of development of economy is slower, market competition issharper and sharper, so focusing on the core business is one of themost important survival principles for business, and so contractingservice is known by enterprise gradually by the characteristic--lowercost efficiently, boost up the enterprise's core competitiveness, and wasbrought into a business method of cost reduction. But in China, thebuyers in contracting service market are not mature enough, it needsfoster, it mainly expressed by that a lot of customers attach importanceto hardware but ignore software, they think the result of hardwareinvestment is tangible that can be eye sighted and touched, the return ofit is obviously, but it ignores network management, human resourceestablishment and so on about the software management investment. Itlimits the application for business, and even the capability of hardwareis not brought into play completely.At present, it is analyzed from developing this business thatmacroscopical environment is half advantage to half shortage in China,the whole environment is advantaged, it supplies contracting servicewith space of development; from the analysis of microscopical factors, italso proves that contracting service works. The scope of market isbigger and bigger, the potential is larger and larger, but at present onlysuppliers have the flexibility. The investigation of some of representativecustomers in Changchun reveals that the needs for contracting servicesin Changchun occur, but IT contracting service hasn't been able to bedeveloped fast in time. The analysis reveals that almost customers whoneed IT frequently need IT contracting services for different level as theconstant improvement of application scope and the speedydevelopment of IT. Although the need of IT contracting services have abig potential in the market, but Jilin market, it needs more days torealize effective balance between supplies and needs, and eachcompany is fostering each own customers, it hasn't been able to causereal market needs, the flexibility of it is limited really.At present, Changchun Authorized Service Station at LianxiangComputer Company Limit Company we are studying is the biggestauthorized Maintenance Service Station. Since Liangxiang ComputerCompany Limited established, it has developed followed the growth ofLiangxiang Computer, the current income is mainly rooted in that themanufactures balance service charge according to the standard datethat agreement promised. But recently, the company's the businessachievement is not good enough, especially as sharpenerness of ITbusiness competitions, under the situation that the company's profit islower and lower, the company adopts the method to lower the paymentof service charge to backward service channel for its own profit increase.Facing to the development trend of the diversification, specialization ofIT service market, and the new competition status of business,traditional maintenance station has to adjust service business strategy,and transform its own business mode.Besides its own business challenge, traditional maintenance stationalso faces the challenges below: firstly, the requirements ofmanufacture and customers are higher and higher; secondly, for theopening of maintenance service station to foreign business,manufactures may choose the specialized foreign service company thathave normal management method, advanced thoughts, and goodreputation, it will make potential threats; thirdly, modern economy time iscoming, it has new requirements to employees'conception andrecognition, and enterprise development faces the new problems thathow to break and innovate.Facing such a status of business, this company is also exploringand attempting, it tries to find a new the space of constant developmentbased on ensuring present business stability and development, so itincludes developing contracting services work mentioned above. In2004, this company has worked for flexibility for one year, it filers toobjective customers in conception and recognition gradually, it has alsocompleted two successful cases.It carries out basic contracting services business successfullythrough one-year work, although the actual effect is not good enough,so it gets enough experiences and harvests so that are good for futuredevelopment.It needs to analyze contracting services business based on it. Fromthe viewpoint of customer needs, China has a lot of clusters ofenterprises and government units; they are able to incentive nationaland international contracting services business occurs. As speedydevelopment of electrical affairs, enterprise information, the areas suchas government, electricity and education, etc. will need more and morecontracting services business. From the status of maintenance stationviewpoint, for the old brand of maintenance service station that hasdealt with it for many years, the fundamental management institutionhas basic mode already, especially for the series of management worksuch as assessment, control and so on to the specialized technicalemployees. So it is feasible to carry out IT contracting service what westudy, remain present business while don't drop original traditionalbusiness, and carry out IT contracting service broadly based on it. So itnot only can take original advantage through this activity, but also canboost up the competitiveness of original business activity and conformother brand products of services so that form a bigger maintenanceservice stage, these two work each other, accelerate each other, andform a more powerful specialized service advantage.Because IT contracting service mainly aims at unit customers, itseparates into two types according to the unit characteristic ofinvestigative object that are government office and government affairs &enterprise customers. From the analysis of customer needs andconsumption method, we can get that the scope of contracting servicescustomers in Changchun market at present need to be located at higheducation, personal business and foreign business, at the same time,we can also get the point that the most important factor at present is toeducate the customers firstly, foster the market, and we get thesummary of making customers to accept the contracting servicesconception.At the aspect of market business sales, we should produce theuncompleted products that are in the conception period, and hasn't hadany unified standardization yet. According to the analysis for thecustomer needs and consumption method of local market, integratedcustomer needs. Because customers don't understand and recognizecontracting services very much, give the priority to eyesight benefits, todesign the products of basic, standardized and comprehensive mode tosatisfy different types of customers, at the same time, it emphasizes to...