Study On Crisis Management Of Police Public Relations During The Social Transformational Stage

Currently China is undergoing the period of social transformation, judging from historical experiences of the world development, this period is a period filled with various contradictions and social conflicts. However, police, because of their special identity and function, are liable to arouse public concern and criticism of all circles; therefore police are working under great pressure. In recently years, the crisis events related to police public relations for example"Yang Jia Event in Shanghai"(A man whose name is Yang Jia assaulted police ),"Wengan event in Guizhou"( A group of gangsters burned down the Bureau of Public Security) and"the Hide-and–Seek event in Yunnan"( A prisoner named Li Qiaoming died accidentally in the detention house and the police claimed the cause of his death was hide-and-seek game) have imposed adverse effect on the public security work as well as the image of the police. On the 20th National Public Security Working Session which was held in November, 2003 , it was stressed that the construction of police public relations should be intensified, the relationship between the police and the people should be closer, and the relevant research and exploration of the theory of police public relations should be strengthened.Through a careful study of the theory of public relations, public administration theory and crisis management theory, combined with some real crisis examples, by absorbing experiences from history and abroad, this thesis put forward that complete and scientific crisis management mechanism of police public relations should be established in order to optimize police public relations, effective early-warning should be given before the occurrence of crisis events, and timely measures as well as proper disposal should be taken after the occurrence of crisis events. In the current period of social transformation, effective crisis management of police public relations is essential for public security organs to perform their duties and historical tasks. Meanwhile effective crisis management is also essential to secure the reputation and favorable image of the government. In the light of the thought and framework of process-analysis approach, this paper divides crisis management mechanism of police public relations into closely related five parts: early-warning, early-control, communication, handling, and guarantee. Since the above five parts are interconnected, integrated planning, systemic operation, and intimate cooperation are imperative. Aiming at handling the crisis appropriately, scientific and effective monitoring and early-warming mechanism should be set up as a premise of evaluation and measures against crisis; early steps against its incentive should be taken as primary means; reasonable ways of communication and pertinent measures should be adopted; professional management organs and proper training should be utilized as boosting devices.