Investigation And Research On Language Service Of Medical Industry

According to media reports, more than eighty percent of the contradiction between doctors and patients are caused by poor communication. In this paper, for the current situation of the tension in the doctor-patient relations, taking questionnaire and field survey in different levels hospital from the perspective of language services, exploring further the problem of language service of hospital with the methods of observation, interview and so on.The hospital medical staff’s survey data show that, medical staffs usually use Mandarin and politeness to communicate with patients. And highly educations of medical personnel use Mandarin more than the low degree of the medical staff, more women than men to use polite language. About written language, most of the doctors think that his writing is neat, and they often use the term. The expression of body language, most of the medical staff can use their body language, especially the use of facial expression. And women pay more attention to their body language. The management of the hospital, for the convenience of patients, most hospitals use the language in public places, including the guiding signs and publicity column. But in the formulation and implementation of rules and regulations, the hospital’s attention is not high. Among them, the higher levels of the hospital pay more attention to the formulation and implementation of rules and regulations.The patient’s survey data show that, most of the patients expressed satisfaction with the use of polite language from the medical staff, little of patient has meet doctor using bad language. But when they meet, only a little people will choose to stop. Most of the patients do not understand the medical record, and the most important reason is illegible and terminology, and few patients were asked to rewrite, most patients only ask doctors to explain. The management of the hospital, the majority of patients think that the language in public places is useful. The expectation of oral language from patients is different. The requirements of Mandarin and dialects exist at the same time. Only about half of the patients hope medical staff using terminology. The management of the hospital, compared with the manual station, more patients hope to use electronic station. At the same time, most of the patients expressed high expectations on medical personnel training.Combined with the analysis of the questionnaire data, we find that the awareness of certain aspects of medical staff’s language is not strong. The degree of attention to train the language of the medical staff and the formulation and implementation is not high; the patient’s language rights awareness is not strong and so on. Aiming at these problems, this paper want to put forward the related thinking and suggestions from improving the language service of consciousness and ability of medical staff. improving the medical language system and policy, increasing the doctor-patient communication. strengthening the study of medical language service theory and so on.