Study And Development Of Anshan Telecommunication Customer Management System

The customer resources especially the VIP customer resources is the most important capital for the enterprises , 80% income often comes from 20% VIP customers. At the present era, the focus has been transferred from products to customers, so the customer relationship management has become one of essential survival factors under the market economy. With the huge opportunity and the stern challenge taken by Chinese telecom structural reforming and WTO entering, the VIP customer management and the service level become more and more important in the future.TCMS (the customer management system) provides an information processing platform, which develops latent VIP customer and detains the old customers, which accurately masters telecom market and adjusts the strategy according to the market and provides much more wonderful and excellent serves for the normal customers. This system will improve the telecom business's core competition ability. The coming of customer center era, huge opportunity and challenge leads to service deficiency of the telecom business, and these aspects urge the telecom operation business profoundly realizing TCMS construction importance and urgency, telecom operation business will certainly invest heavily in TCMS construction, so TCMS software developing business has the huge and integrated market, also it was pregnant for the TCMS birth preparation as soon as has nurtured the full history actual condition, Also will bring the unprecedented broad market space and the development opportunity certainly to the telecom integration merchant °This essay aims at the VIP customer management system research aspect development historical background, research...