The Postal Service Express Delivery Specialized Customer Relations Management System Studies

In recent years, more and more enterprises realize the importance of new technology and new concept along with the aggravating competition. Chinese postal service want to insure its existing profession position and develop constantly, Then it must rely on modern postal communication transmission Net and postal comprehensive business Information Network,raise postal service level, win customers constantly and widen market. Postal service express delivery specialized achievement popular profession is under the market impact especially intensely, the competition especially is also intense Postal CRM management software is come out to meet this demand. Customer Relationship Management (CRM) is take the customer as the central business management software. It can be seen as a software subset or a kind of solution. In concrete implementation process,many tools such as Data Warehousing, OLAP, and Data Mining etc can be used.At present, Jilin Province's postal service synthesis computer net has formed, the backbone network has been finished, the national postal service quantity received system also have been put into operation.All the postal service services data realizing entire province and even all national networking already becomes the reality. How fully uses these resources, serves for the customer, optimizes the service flow, provides the support decision-making basis, estables postal service enterprise whole knowledge library, is the CRM implementation most important source power.The author in this article analysis the postal service system business...