Re-design Of The Performance Evaluation System For Customer Service Department Of M Company

During the age of knowledge economy,how to retain the employees specially the talents is the key to lead the enterprise to success in the competition. The human resource is the biggest and most important resource to acquire and keep competitive advantage.The foundation of human resource management system is performance evaluation system.Performance evaluation to the employee is a constitute part of enterprise investigate system. For a long time,a lot of local enterprises are lack of a valid performance management system, the employee's aggressive isn't high,producing efficiency is low,the employee runs off rate is high,which influence the competition ability of enterprises seriously.It is an important topic that the modern enterprises face how to raise enterprise's competition ability through making full use of human resource management.The paper takes the Customer Service Department of M company as research object. Basing on the theory of performance evaluation,combining the present condition of performance evaluation,the paper analyses the performance evaluation system deeply and concretely to find out the weakness. Besides, the paper makes optimization design of the performance evaluation system of Customer Service Department of M company by the methods of Management by Objective,Key Performance Indicator,Balance Score Card,360-degree Feedback.What's more,suggestions are given to the evaluation cycle,evaluation indexes and weights which are determined through AHP and expert evaluation etc.The paper is of great value for perfecting performance management and optimize the performance evaluation system .