| At present, improve the quality of logistics service is considered to be the preferred method to hold the customer. From the sight of Systemism, project logistics service is a complicated systems engineering with non-repeatability, systemic, risk, planned, high performance technologies and other features. For such a complex system, we need to build simulation model from system structure to refinement the overall service to―behavior scale‖of system work and achieve the function deployment of system through WBS.This paper establish a Logistics Systems Function Deployment Model for Construction Project. House of Quality based on mapping is the basic QFD method in the model. At the same time, though system structural analysis, the paper defines the concept model of logistics system which contents formalization definition of system input, system database and PCS. At last, break down the system basic element– activity into four dimensions by using process mapping to make sure the customer service needs immerging into every link of the work.The model is proved more validity and effective through work anti-jamming analysis and service satisfaction inquisition By using positive analysis. |