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The Applide Research Of Incentives On China's Hotel Industry

Posted on:2009-10-18Degree:MasterType:Thesis
Country:ChinaCandidate:X L LiuFull Text:PDF
GTID:2189360245466358Subject:Educational Economy and Management
Abstract/Summary:PDF Full Text Request
The management level and service quality of a hotel to a large extent depends on the using of human resources and management. With China's economic and tourism development, the hardware or equipment of China hotel has got to the international level, but the quality of the hotel staff, the management level and quality of service in the same industry are lagging behind international standards, the reason simply is not treat a person as resources and give full incentive to achieve the sustainable development, deal with the staff with humanized management. Therefore, beginning with humanity to study how to implement an effective incentive has become a major task for hotel human resources management.This paper, Based on the assumption of human nature, conclude the hotel industry's understanding of the human nature assumptions theory. Through various incentive theory, in particular the demand level of Maslow's theory, Hecibage's two-factor theory and Fulumu's expectations theory, specified that in the hotel human resources management, we must have a clear ideal of incentive and pay attention to the factors and issues.Based on the above theory we discuss the current status and issue on application of the incentive mechanism in the hotel industry of China, that the lack of professional managerial talents, look down upon employee benefits, outdated employment concepts, and the general low salaries of the staff, and several other problems have seriously hindered the development of China's hotel. Then using empirical methods, analyze the Hunan zhongtian hotel's human resources management incentive mechanism.Hotel management and service work is labor-intensive and emotional-intensive work, the article according to the actual application of management incentive mechanism in zhongtian hotel's human resources management, through analyzing and learning from the United States, Japan and other countries in Europe and America hotel, from the corporate culture, a variety of incentives, communication system and staff achievement, thinking the hotel incentive's innovation. We believe that the people-oriented corporate culture, focusing on the realization of self-worth of the staff and appropriate decentralization and fair assessment of the performance, pay system, is the aim that the hotel human resources efforts should be made. Moreover, we must focus mainly on the attached great importance to the individual need, allowing employees to participate in the management, the spirit of innovation of the staff are encouraged. The value of incentive lies its truly attaches great importance to the significance of the human factor, stimulating human potential, and give full play to their enthusiasm and creativity, enhance the cohesion of the enterprise.
Keywords/Search Tags:Hotel, human resources, incentive mechanism, self-worth
PDF Full Text Request
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