Study On Service Part Management In Dell Company

Nowadays the market competition focuses on after-sales service for products instead of products themselves, the importance of service part management is highly recognized accordingly. The related service logistics business captures all eyes as well. The global logistic provider like DHL,UPS began to make preparations for this new market opportunity in China. How to plan and manage service parts effectively , promote customer's satisfaction and optimize the service inventory at the same time , that is exactly what successful service part management aim at. Currently there is few domestic studying material about service part management while the importance and necessity of studying on service part management is fully justified in the market trend. Taking Dell as a studying example , one of the top3 PC company in worldwide market, which is excel at supply chain management in production material , this paper makes a research on its service part management and aims to provide reference to other companies in the similar industry.This paper consists of three parts. The first part is the brief introduction of service part management and its importance for the overall company development. The second part is the detailed analysis on Dell's service part management system, ranging from the introduction of Dell's performance metrics on service part management to specific methods on material classification, service demand forecasting, inventory management model and return logistics. The third part points out the existing problems for Dell's service part management and also states the suggestions for solutions like reorganization and system integration .Rather than a pure theoretical research , this paper is the summary of writer's working experience in service part management. With the guidance to combine theory with practice, it explores to analyze and solve the operational problems by applying ideas of inventory management and supply chain optimization. The methods and suggestions mentioned in this paper will not only be useful to Dell but also be an instruction to the other similar enterprises.