Research And Establishment Of Performance Management System Of CXM Company

Global container shipping network is the backbone of inter-continental supply chain, forwarding about 98% of the international container cargo and 60% of the volume of world trade. At the same time, the container shipping industry is a capital focused competitive industry.As a global container shipping company, C Group is facing the fierce competition and rapidly changing market environment. According to the characteristics of shipping enterprises, how to establish and improve an internal performance management system and how to resolutely implement in the frameworks around the world? That is the primary importance for C Group to establish corporate core competitiveness and the strategic choice of human resources management.In this paper, the general principles of performance, performance management and performance management system and related theory to Key Performance Indicators (KPI) are applied. And it is also combined with the current industry environment and business strategies. Focused on C Group Xiamen branch, the paper carefully introduces and analyzes of CXM Company's basic situation, development, human resource status and the original performance management system. On this basis, it identifies problems, analyzes and solves them to carry out C Group's Performance Management Strategy.Finally, on the basis of modern performance management, this paper closely combines theory and practice, put forward to establish a new performance management system for CXM Company. Hope that through the establishing, executing and applying of the new performance management system to improve and promote human resource management level. At the same time of improving employees' performance, combine organically the personal performance and corporate strategy objectives to insure company's core competitiveness in the market competition environment.