Study On The Relationship Between Hotel Staffs' Psychological Contract And Job Satisfaction

Hotel industry is a labor-intensive industry, employees in hotels are the carriers of service, and their daily working behavior and devotional attitude directly influence the overall spirit of hotel. Only by inspiring key employees properly and holding on capable employees can the hotel stay on top in the fierce competition. Therefore, the problem that hotel managers must pay more attention to is how to realize every member's behavior traits then fasten the psychological contract between employees and the hotel, finally improve overall job satisfaction. In order to offer hotel managers some meaningful materials, the purpose of the research is figure out the influencing relationship and principle between role behavior, psychological contract and job satisfaction.Resource management theories and role theory were used in this research. The hypothesis was proposed based on studying and summing up current literatures. The Role-Based Performance Scale (RBPS) designed by Theresa M Welbourne and Diane E Johnson in 1998 was adopted in this study as well as Psychological Contract Scale and Job Satisfaction Scale. The aim of this study is to explore hotel staffs' role behavior traits which can be regarded as a basis for further analysis of the relationship between staffs' psychological contract and job satisfaction.The framework of the full text can be described as follows: the first chapter of this paper sets forth the research background, methodology, technical structure and research significance of this study. The second chapter reviews important concepts and relationships shown in the paper, based on concluding both the achievements and limitations of relevant research coming up with the aspect and thesis of the study. The third chapter systemized the theoretical basis form the multi-discipline perspective of sociology and management. The forth chapter uses SPSS software to test reliability and validity of the scales, the collected data were computed and analyzed via t-test, one-way ANOVA, correlation analysis and stepwise multiple regression analysis, finally sets up the influencing path model according to the data analysis output. The fifth chapter summarizes the research conclusions then comes up with management suggestions to find ways out of qualified employee shortage of hotel industry, finally points out the further research direction, main innovation and limitation of this study.It was found that there are five role behaviors in hotel staffs, these are job role, career role, team role, innovator role and organization role, and based on role behavior traits we can divide hotel staffs into five groups, by investigating and analyzing arrived at an important conclusion: the relation paths between staffs' psychological contract and job satisfaction vary from role to role. The finding represents an useful reference for hotel to improve incentive mechanism.