Study On Management Of Operation And Maintain Of Jiangxi Mobile Communication Network To Face With The Customer Demand

This paper takes the Chinese 3G network development as a background, introduces basic principle of the telecommunication network operation and maintenance management. In this foundation, the paper has carried on the systemic analysis to communication network operation and maintenance management of JiangXi mobile in present situation. The internal and external environment to JiangXi mobile communication company is carried on further elaborated, has pointed out opportunity and challenge of JiangXi mobile communication network operation and maintenance management work faces. On the foundation of the analysis of various aspects of JiangXi mobile communication network to manage, the paper propose to construct the model and the implementation method of network operation and maintenance management comprehensive system of mobile communication. The content of design contains organizational structure, business process and KPI indicators etc. The core business process of this management model takes the client demand as a core, and pay attention to network maintenance need. This kind of model of mobile network operation and maintenance system is adapted to our country mobile communication trend of development. It has vital significance to enhance the customer degree of satisfaction of the mobile communication operation business. Finally the paper through analyzes to success and failure of mobile communication network maintenance work of JingDeZhen city of JiangXi Province, further verify vital significance and the function of the construction of operation and maintenance management comprehensive system which face the customer demand of mobile communication network.