Research On The Construction Of Customer Service Management System Of Tietong Inner Mongolia Branch

Enters in 2009, the Chinese telecommunication profession becomes more and more intense in the area of the region, the business and the service. The fixed telephone service, the mobile service, the data service, the Internet service competition reached an unprecedented intensity of competition. The government has basically completed the macro-adjustment; it forms the tripod vertical aspect service operation which is China Mobile, the China Telecom and the China Unicom entire. For the born out of the railway transport enterprises, Chinese first private network China TieTong Telecommunications Corporation transformed from the enterprise to society in the telecommunications market competition has experienced 9 years market baptisms. Today it is in the crucial phase which fuses with China Mobile, facing with the brand-new development opportunity. It is more important than ever for China TieTong Telecommunications Corporation to grasp the objective circumstances, to know clear about the market positioning, to have clear targets and to predict the future, to implement effectively of the headquarters' Strategic Approach.This article analysis the questions which we have, has established the subsidiary company customer service supervisory work existence difficulty in this foundation, and proposed a series of implementations transform and safeguard the measure, discusses the company customer service, the management system constitution and development direction under the new situation according to the modern enterprise customer management's basic principles and the advanced ideas, passes brothers the province, the customer management practice through the investigation and study. Passes China TieTong Telecommunications Corporation Inner Mongolia Branch (province) and the Tongliao TieTong Telecommunications Corporation as model. Analysis the China TieTong Telecommunications Corporation Branch objectively about its external environment, internal conditions and the status quo, etc. Analysis the strengths, weaknesses, opportunities of China TieTong Telecommunications Corporation Branch, established a branch customer service management of existing difficulties and focus on this basis.