SH Enterprise IT Service Management Project Construction Research

Today's society, information technology continue to push our business forward. But in the information construction process, many business unit's investment in the information can not be rewarded and benefits. Reasons for this result is that many, including the management of enterprise information technology services and lack of lag is one of the main.In the information system life cycle, almost 80% more than with the IT system operation and maintenance of a relationship, and the corporate information systems for operation and maintenance of the investment is often only 20% of the entire IT investment. According to the investigation authorities discovered that the IT companies often problems in terms from the question of technology or product in fact only 20%, while the process aspects of errors, including configuration management, incident management and change management is not 40% good, staff negligence, including forget to do certain things, the exercise is not enough, the backup errors or security to be ignored and so accounted for 40%. This explains, IT operation and maintenance issues, not so much from the technology, it is more respect from the management process. After many enterprises and government departments to explore and practice the long-term, operation and maintenance of a new IT management methodology evolved and have gradually been recognized, this is the IT service management. It is a set of IT systems can help business planning, implementation and operation of high-quality methods of effective management. It was the image of the IT service management to IT management metaphor is "ERP solution." Judging from the organizational level, IT service management to enterprise IT departments from cost center to service centers and profit centers; from the specific transport operation and maintenance aspects of IT perspective, IT service management to abandon the traditional centers of IT management functions approach to process-centric, from the management of complex IT processes in order in the core, Such as incident management, operations management and configuration management, standardization of these processes, Standardization, clear objectives to define each process and scope, cost and efficiency, Yun Ying steps, the key factors and performance Zhi Biao Cheng Gong, the staff of Right and Interest, and the various processes Zhi The relationship between in order to achieve customer focus, providing high-quality, low-cost IT services to the ultimate goal.This article first IT service management system described theory, describes the basic concept of IT service management concepts and principles, followed by IT services company on the SH cars to analyze the situation. SH auto companies again implemented IT service management solutions for the real case projects, and general design of the specific description and analysis, elaborated on the SH IT service management role in promoting the development of enterprises. Then summarized the implementation of IT service management success of the project proceeds. Finally concluding remarks summarize the research results in this paper.