The Research And Optimzation Of Telecom Operator's Full-Service Operating Process

On May 24,2008, A new round of telecom restructuring is formally started. Since then, in the telecommunication market in China, There has been a situation of tripartite confrontation pattern which involved three full service operator:the new China Unicom, the new China Telecom, and the new China Mobile. From the horizontal angle of view, the so-called full service operation include fixed telephone services (such as long-distance call, local call and IP call, etc.), Network services (such as Internet access, etc.) and wireless services (mobile communications, satellite communications, etc.); From the vertical perspective, it also include all aspects of the value chain on Internet access, basic services, value-added services, information supply, etc.Being the largest mobile operator in the world, in February 2009, China Mobile started its transformation to a full-service operator. Its transformation of business conforms to the needs of market. However, being a new entrant in fixed network field China Mobile can not compete with its competitors in many areas such as products, resources, and opening process. In order to take the leading status in the market, it is imperative to improve and optimize their work.This paper first described the transformed business of China Mobile Beijing Company and illustrated the basic definition of business transformation, target customers and the realization of this technology. Second, it introduced the departments that involved during the transformation of business, and clearly defined the job of each department. Third, from the applicative point of view, it introduced the business office system which is related to the transformed services.This paper studied all the stages when China Mobile Beijing Company opened its transformed services. It introduced the Existing processes from the times it needed to open the transformed services, the departments involved, the methods how information transmitted and how to use the office system. This paper also discussed the necessity of all aspects, and it also finds the reasons why it takes such long time to open the transformed services.Based on analysis of the reasons, this paper proposes a proposal to shorten the opening time of the transformed services. Thus, it can increase the transparency between different departments, and realize the goal of monitoring of the whole process of the project.