The Establishment Of Customer Manager Competency Model For Mobile Industry-The Coastal City A In The Northeast As An Example

Based on the background of the coastal city A in the northeast of China, and by using knowledge and technologies of HR and data analysis synthetically, this research finally built a customer manager competency model of China mobile industry. This research used the methods of qualitative research and quantitative research, collected data from questionnaire surveys and interviewing, analyzed through Texts Analysis and statistics methods. Final result including five Competence Groups, twelve Competences, and they are:self-awareness (Role Position); character traits (Responsibility, Openness, Self-control); interpersonal relationship (Relationship, Communication, Teamwork), general ability (Service Consciousness, Strain Capacity, Information management, Time management); professional ability (operation knowledge).The result of this research is strong in practicability, and can give help in building training system in China mobile industry.