Sichuan Telecom Products And Sales Management System Requirements. Etom Model-based Analysis And Design,

This article studies on the requirements analysis and design of product/sales items management of Sichuan Telecom's CRM system on the basis of inspecting the references and researches. First of all, for the construction status of Sichuan Telecom's CRM system, it analyses the defects of product/sales items management, and conduct analysis on the product/sales items management to further highlights the urgency and necessary for building the product / sales items management. Second, for the status of product/sales items management, it puts forward the idea of Sichuan Telecom's product/sales items management, which includes needs analysis, design program and so on. Then, using eTOM model to analyze and design it. Finally, proposing appropriate solutions and safeguards which should be taken by analyzing the notes which put forward in the process of building the products / sales items management.The study of this article devoted to improve product/sales management of Sichuan Telecom, to reduce cost and expand the range of service at the same time.The study results has certain guiding significance to strengthen product/sales management for Sichuan telecommunication. According to actual situation of Sichuan telecom,conducting system management with entire life cycle to products/sales items is benefit to enhance the service level of Sichuan Telecom.