Hunan Mobile And More Electronic Channels

With the development of the electronically along with the world, the network turn of development, in the modern business enterprise, a kind of way which synthesize the network, telephone, Internet and cellular phone, message, E-mail, fax etc. make a rapid develop, it called the Multi-electronic channel. The Multi-electronic channel have lots of advantage include low cost, overlay widely, convenience, fast, active strong etc., the service item that corresponds by letter to standardize in the business enterprise can be changed direction the electronics channel of the customer self service gradually by the face to face cabinet noodles method completely.In the past years, Hunan Mobile has been concentrate on programming to have the Multi-electronic channel and construction, work hard satisfy customer for the Multi-electronic channel accept service of need. Today, Hunan Mobile have already constructed various electronic channel such as telephone business hall, on-line business hall, message business hall, the palm business hall and the self-help business hall etc.. . This article introduce the background, purpose and significances of Hunan Mobile construction the Multi-electronic channel, definition many concepts with related the Multi-electronic channel, saying all domestic and international research present condition, analyzed the construction of domestic and international business enterprise in the Multi-electronic channel, tally up the experience and shortage about the construction with domestic and international business enterprise. this article research the Multi-electronic channel about Hunan Mobile, summary the experience about construction of the Multi-electronic channel, and analyzed the shortage, Put forward strategy and way to Hunan Mobile integrate the Multi-electronic channel.