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Great Wall Information Service Management Model To Improve

Posted on:2010-03-12Degree:MasterType:Thesis
Country:ChinaCandidate:Y LiFull Text:PDF
GTID:2199360278969964Subject:Business Administration
Abstract/Summary:PDF Full Text Request
The rapid development in the service sector today, there is growing recognition that improving the management of the company's services has become an inevitable need for development of the service industry. Management of the company's services and as a result of the nature of services has its own characteristics, it can be said a combination of business services and corporate management properties of the dual theory.However, the service management of domestic enterprises in practice is still in its initial stage, many companies still in the real world of exploration, its services, there are many of the issues management, service management improvement measures of success and failures, whether in line with the existing enterprise management and services related to the theory and management of foreign service companies very successful companies such as Hewlett-Packard advanced service concept, summed up the modern basic service management model, and combined with the Great Wall, in reality the company's service management information analysis of the status quo on corporate adopt modern management model of the need for services and the adoption of a preliminary theoretical guidance to the existing Great Wall management information services to improve the writing has become the subject of this article.As the Great Wall Information Industry Co., Ltd.-owned China Electronics Corporation, a domestic listed companies, business service management with its very clear the main characteristics of business service management, service management of their development process is difficult and tortuous, and its service management competition in the market constantly under pressure to promote the exploration, is now at a critical bottleneck stage, through to the company as a sample of the service management model to improve the analysis of practice in the real draw on a strong significance. In this paper, an analysis of service management research background and related theory, combined with the management of service management philosophy summed up the modern enterprise management, the basic mode of service. Further by adopting the theory of research methods related to the Great Wall of information on the company's existing service management model to analyze the development of a clear understanding of service management status and the problems found on the model of business service management to the need to improve the modern mode, and finally made-to-business services to improve management strategies.
Keywords/Search Tags:service management, management improvement, quality of service
PDF Full Text Request
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