Based On Customer Service Quality Integrated Management Of It Systems Project

In this paper, based on the quality of customer's business IT systems as the core content of the project construction, project management knowledge within the framework of a comprehensive, in-depth study of the IT project started, planning, implementation, control the specific content of the course. The integrated management of the project to the practical application of knowledge of IT projects, to ensure that the project scope, time and cost to achieve the desired objectives.T system to improve access to telecommunications business productivity, reduce business operating costs are very helpful, IT systems, the operators are increasingly in the attention, annual investment of human material and financial resources are increasing, based on the quality of customer's business IT systems are built on competition in the telecommunications market and the government-enterprise customer needs analysis, the operator's existing line of business management research and analysis, to identify network management are not suited to business development areas, targeted to propose a solution and establishing a market demand, customer service quality management system, such a system for the development of enterprises of great significance. But at present the success rate of IT projects is very low, consuming a large number of financial, human and material resources often fall short of the targets set. Based on the quality of customer's business IT systems for project planning, project implementation and integrated change control conducted a comprehensive study for enterprise IT projects to provide a scientific framework in project management solution that can reduce the risk of project failure, improve The success rate of IT projects, and project management concepts instilled into the enterprise, improve enterprise efficiency and execution, saving corporate resources and promote the scientific development company.