On Consumer Dispute Resolution Mechanism

With the development of market economy, the event that violates the consumer legitimate rights and interests has become a social issue gradually. The expense dispute not only increases causes between the consumer and the operator or producer's relations is intense, but also has posed the serious threat harmoniously to the economical development as well as the society. In order to achieve the goal of building a harmonious society, we need to solve the expense dispute properly, and this rely on the function of the mechanism of expense dispute resolution.This article took the mechanism of expense dispute resolution of our country as the elaboration subject. The full text is divided into three parts besides the foreword and the postscript, about 32000 characters.The first part is the general principle. The first introduction is the expense dispute, which has the characteristic that the amount of dispute is generally small; the parties have unequal status; complexly and so on. These characteristics request us obey such principles when solving the expend dispute as efficiency, paying special attendance to the consumer and so on. Then the author introduced the concept, the composition, and the goal of the mechanism of expense dispute resolution, and analyzed the principle which the mechanism of expense dispute resolution should follow. This proposed certain request and certain direction to the mechanism of expense dispute resolution of our country.In the second part, the author introduced some basic situations and carried on the brief evaluation to the mechanism of expense dispute resolution of some typical countries (America, Germany and Japan) abroad and China's Taiwan, Hong Kong , and Macao area. The mechanism of expense dispute resolution has some scientific and reasonable ingredients overseas and in China's Taiwan, Hong Kong, and Macao area, which have the model significance to our country. But these unreasonable parts, also has provided the lesson for us. It has vital significance to our country by modeling the experiences and lessons overseas and China's Taiwan, Hong Kong, and Macao area.The third part is this article's key part. In this part, the author introduced and valued the mechanism of expense dispute resolution of our country, and pointed out the vital role the mechanism of expense dispute resolution of our country plays as well as all sorts of questions meeting in reality. These questions need to be solved to perfect the mechanism of expense dispute resolution of our country. According to the characteristic of expense dispute and the value orientation which the mechanism of expense dispute resolution must follow, relying the realistic situation to solve the expend dispute in our country, and profiting the experience from the mechanism of expense dispute resolution overseas and China's Taiwan and Hong Kong area, the author took some suggests to the mechanism of expense dispute resolution of our country. The suggests mainly includes entrusts with the reconciliation and the mediation agreement the strength to be carried out; establishing special administrative organization to handle expense dispute, establishing the administrative ruling system; setting up the arbitration branch office in the Consumer Association interior to processes the inadequate expense dispute the Consumer Association mediated specially; establishing jot legal procedures, consummation community lawsuit system and so on.