Financial Inter-enterprise Service Cooperation And Innovation Mechanism

With the fierce competition in financial service industry, in order to improving the abilities of new service development, more and more financial companies, especially the commercial banks develop their new services through cooperation with other financial companies. So the researches focusing on the mechanism of cooperative innovation in financial services become very important and urgent.The research object of this paper is the collaborative development of new service among different financial companies which commercial bank performs as a initial industry. On the base of literatures on cooperative innovation and service innovation, we discover the two dimension model of financial services collaborative development which includes knowledge transfer and services process collaboration through interviews with some experts. Then, we expand this model and construct the conceptive model of innovation performance influence mechanism. The research focuses on the relationships between influence factors, knowledge transfer, services process collaboration and innovation performance, and the mediator effects of knowledge transfer and services process collaboration.This paper adopts the method of questionnaire with the factor-analysis of 163 valid questionnaires, then moves to the CFA to the conceptive model in the AMOS, last we apply Regression Analysis to test the hypothesis raised in the conceptual framework. Research results confirm that the factors-coorperative ability, partner relationship, team construct, technology support, project support and interface communication effectively contribute to the cooperative innovation performance, and this study validates that the two factors (knowledge transfer and service process collaboration) works as mediators.In the end of this study, we propose some practical advice to improve service cooperative innovation performance according to the theoretical conclusion of this research.