SH Medical Device Company Service Innovation

In 2008 global market revenue of medical devices are more than 200 billion us dollar, and according to the prognosticate from the analyst of Commodity Information Center Net, China production value of medical devices would be 100 billion in 2010. These data indicate that the irresistibility of the rapid development of the medical devices in China, however, the sales revenue of Chinese medical devices is only 3% in the whole international market, and mostly depend on import, especially for high-tech medical devices, its imported products would be 80-90% compared with the national devices. With the rapid speed of development of medical devices industry, the fact of the research in medical devices is that high tech, high cost, long period, which not only delay the research of medical device and make out of the new product, but also would let the end customer, the patient, assume the high medical expenses.As the situation of Chinese medical devices nowadays, the medical devices service company, like SH, however, maybe have a chance to enter a development across the stage. Because the service in medical devices now, only remain the item of installation and normal repair, if we could offer some innovated services on the basic of normal things before, such as, offer the help and important information for the research of new product, what's more, make out the "product" as the requirement of the customer, that would be tremendously helpful not only for medical devices service company, but also for the medical manufacturer, even for end user, the patients. That we could get win-win, or triple-win model of innovation service in medical devices industry, which change the medical devices service company from the attachment to a real entity which induce the research and development of medical devices manufacturers and play a important role for the patients.According to the uniformal modal in medical service, this thesis offer a new service modal concept in this area, "customer-made+experience" modal, which is different from the uniform, no choice, after sales model, in addition, the thesis use the theory of the model of SI4S as the theory, that is new service concept, new customer interface, new transportation system, new technology, which help to offer the service of medical devices a new style of thought and new idea of service. That would give the customer a different interface, train the customer self-service; and transfer the motivation through the system, which make the staff improve their go-aheadism of skill. This service innovation would offer the energy for product R&D and improvement, in addition, that create the concept of bilateral profit both for the manufacture and customer.