Study On City Bus Lines Service Passenger Satisfaction Research In114Ji’nan Road Public Transit Circuit As An Example

City public traffic is the city economy and residents living in the most important fundamental facilities, is a city development artery. Since the reform and open policy, our country city public transportation had rapidder development, effectively promote the city economic development and the improvement of people’s living standard. But with the economic and social development and the process of urbanization, more and more city is facing the traffic congestion, the trip is inconvenient. City public traffic is its use in resource, environment protection and energy saving advantages, become more and more city residents travel the best way. Therefore, in recent years the country is advocated energetically and support the priority development of public transport, domestic each big city, attaches great importance to positive response, increasing the city public traffic investment and construction strength, through improving the efficiency of public transport to maintain the city life efficient, comfortable, convenient, and effective maintenance of the vitality of the city, stimulative city economy sustainable development.Along with the city social and economic development and people’s ideas change, masses of city public transportation services put forward higher requirements, especially the city is public transportation service level is to improve their own attractive focus, masses the demand for public transport, no longer simply stay in the car to sit a levels, but for its convenience, safety, convenience, comfort and so have different requirements. The city public transportation service level evaluation and research, has become more and more popular, managers and researchers. The city public transportation service level evaluation, can be used to find the city public transport services in the presence of weak links, in order to improve to improve public transportation service level, enhance their competitiveness and development.This article take the Ji’nan public transit114road as an example, randomly selected100passengers satisfaction on the basis of the investigation, using the analytic hierarchy process and fuzzy evaluation method to114road passenger satisfaction index undertook calculating, drawing a line satisfaction index, and then put forward the line services to enhance the level of relevant measures.