Research On The Protection Of Consumer Rights In Chinese Banking Services

The bank, as the modern economy’s product, absorbs public deposit and provides loan. In other words, the bank decides the market fund flows and people’s life plan such as individual housing mortgage loan. Bank’s gradual integration into this society makes it one part of people’s daily life. On the other hand, Banks in China are still monopolized for the interest rate on loans and the reserve fund rate are controled by the People’s Bank of China. However, the bank consumers are put on an inferior position in the information acquisition, the specialized knowledge and the skill, the economic capacity, whose rights cannot be protected. The consumer is the bank profit origin foundation. The violation of its rights easily leads the money market’s confusion to harm the financial stability and the social one. Therefore many countries in the world attach importance to the interest conflicts between the bank and the consumer to protect the comsumers’rights through the law, the supervision, the autonomy and so on to achieve the balance between them. Our country insufficiently takes seriously to this aspect and so does the educational world. In result, the number of the dispute between the bank and the consumer is growing. Therefore this article studies the issue of the protection of the bank consumer’s rights and interests.This article, at first, gives a picture of the limits between the consumer and the bank consumer. Then it analyzes the bank consumer’s concrete rights and interests from an angle of the bank and the bank consumer’s rights and interests conflict. Thirdly some feasible measures will be provided to protect the bank consumer’s target.