Xx Municipal Local Taxation Bureau Of Service Quality Management Research

To construct service-oriented tax authorities for taxpayers, provide high-quality, efficient and convenient services is not only thoroughly apply the scientific outlook on development and building a harmonious socialist society, and also is the important content of scientific, specialization, and the implementation of the tax fine management inevitable choice.The tax department as the state’s tax collection authority, fully represent our administrative enterprise handle affairs style and efficiency, the tax authority words and deeds are tax overall quality level concrete manifestation, which requires us in constant speed development society as soon as possible before the must improve tax tax service quality and management, and constantly changing environment coincide, this to our current tax work puts forward a more accurate requirements and more stringent challenge, and this is our current tax department priority.Based on the analysis and reference to related service quality management literature in the basis of XX city bureau, as research object, the external and internal employee respectively from two different perspective taxpayers in the tax service management practice, thus to explore their management mechanism and results. Through interview and questionnaire to collect and analysis, fully understand the XX city bureau of tax service quality management present situation and the existence question and staff and taxpayer to pay tax service quality and management work, through the ascension to the above expectations of science, system data and detailed analysis and special is currently tax service quality management in the existing problems and reasons are analyzed, and then puts forward the measures to improve and perfect the xx city bureau for the ascension of the tax service quality, set up the good image and build a service-oriented tax authorities are of great significance to tax authorities for other regions, and at the same time, the tax also has the enlightenment and reference.