Research Based On Principal Component Analysis Of IT Outsourcing Services Suppliers Evaluation In YF Power Supply Bureau

YF Power Supply Bureau is during the construction period of Information system andInformation infrastructure construction. The realization of the Information system andInformation infrastructure construction rely on information technology outsourcing. So it isvery important to select proper IT service outsourcing supplier for information system andinformation infrastructure construction. It is great significance to enhance the informationmanagement level and customer service ability of YF Power Supply Bureau.The establishment of evaluation index system is based on theory of IT serviceoutsourcing research and IT service outsourcing management rules. It is useful for IT serviceoutsourcing suppliers selection and evaluation to provide decision-making, and also for otherpower supply bureau. First, the author gave a summing of theory about IT service outsourcingmanagement, suppliers evaluation index system and Principal Component Analysis. Then theauthor analysis present situation of IT service outsourcing management in YF Power SupplyBureau and find out some problems. The author establish the evaluation index system basedon theory of IT service outsourcing research and IT service outsourcing management rules inYF Power Supply Bureau, and documentation method, Delphi technique, case study. Theevaluation index system contains seven essential evaluation factors: ability of projectmanagement、product quality、service quality、safety management、working attitude、workingability、working quality. Then, make a precise calculation of evaluation score to each listsuppliers. At last, the author presents the application of the assessment suggestion: supplierselection、payment mode. This evaluation index system of IT service outsourcing supplierscan help YF Power Supply Bureau to choice, management IT service outsourcingsuppliers,also is useful for performance appraisal to suppliers.