Operator S City Company Group Customer Structure And Salary Design Research

Along with the reform and reorganization of telecommunication enterprise, personal voice revenue growth is slowing; the group’s business becomes the core business of the operators. Competition for the customer group, become fierce. The three operators each group account management and operation methods to try, to gain more market share and reduce operating costs in order to. This paper takes a operators under the jurisdiction of a city level branch as the research object, research in group company for the group customer department organization structure reform, the lower income, the staff enthusiasm and other problems, analyze the causes, and provide the proposed solution. Expectation of customer management and operation of the other brothers for the same level of provide some reference ideas.The thesis consists of five chapters. The first chapter briefly introduces the idea of writing background, purpose, significance of the topic of this paper, the research methods, and innovation. The second chapter studies and business unit customer management related theory, provides the reference for improving the same city group customer competence carriers under the flag. The third chapter analyzes the municipal branch group customer department operation and management situation, problems, reasons and problems; fourth chapter has carried on the design of group customer department organizational structure and personnel allocation; fifth chapter has carried on the design of client manager management and promotion channel; sixth chapter has carried on the design of performance pay schemes group customer department and County branch; through the design of the three dimensions, the ascension of the whole expectation construct operators group clients branch human resource capacity under the current system of city.