Research And Analysis On Report Management System Of Complaints Report Of 12315 In Sanming City

In the information age Total 12315 complaints of our city are on the rise, and the complaint reporting and growth were the highest in ten years. Developed countries due to the improvement of the law, the computer network technology has been used in the management of 12315 complain inform to consumer complaints reported earlier management information, begin to implement the 12315 complain inform against management of networking, virtualization, the development of the situation. That information technology was applied to 12315 complain inform against is of great significance.Paper introduces research background, significance and the present research and project application present situation of the San Ming 12315 complain inform against system, and has been clear about the paper research content and main work; In business analysis, the paper on the problems existing in the system, organization, the original business process are analyzed, and gives a modified business process; In functional analysis, the paper through the case analysis and case description, clears the system function, gives the system’s overall function package diagram and the package diagram, including the registration and management, distribution management, complaints to report for management, complaints to report feedback management, supervision and management of the case, and the system management package diagram and so on; In data analysis, the paper on the system each function of the need to deal with the data was analyzed, and the entity class diagram is given, and established the database table structure; Thesis finally summarizes the research and analysis of the work done, and the further work were also discussed.