A Case Research Of Sichuan Provincial Office, SAT Tax Service Innovation

With the development of social economy, the management mode of tax collection based on regulation has been unable to meet the requirements of social and economic development. Service oriented tax collection and management model will gradually replace the original’s. Tax service and the collection and management have become an equally important basic work, which is a direction of the development of tax collection and management in the future. It becomes the hot and focus of the community and the research scholars. As an important means to implement the requirements of building a service-oriented government and promote the transformation of social and economic development, it is of great significance to do a good job of tax service.In recent years, facing of the new situation and new requirements, Sichuan national tax system has planed the development of tax service with systematic thinking. Substantive progress has been made in the innovation of tax paying service. As for the aspect of the main building, service mode and mechanism construction, Sichuan Provincial State Taxation carried out active exploration and practice, continuous development of innovative tax services. when the newly revised Collection Law promulgated in 2001, Sichuan tax system began to actively explore the work of the collection service development and innovation. On the basis of preliminary exploration, Sichuan national tax official put forward the collection service innovation and transformation of the overall requirements and main objectives, which provide guidance for the development of innovative tax service work in the province. The basic ideas of quality and efficiency, upgrade and rise in the progressive is proposed in 2014,continuing to deepen the work of innovation. The innovation tax service work of Sichuan national tax system has produced a good response in the West and even the whole country. Therefore, the selection of Sichuan national tax system tax service innovation as the research object has certain research value in the academic. At the same time, it is also helpful to guide the practice of tax service, which has certain practical significance.This paper consists of eight parts: the introduction, the value of the tax system innovation of Sichuan tax system, the case description, the key factors of the innovation, the analysis of the key factors, the case inspirations and the conclusion.The literature method, empirical method and so on are mainly used in this paper. New public management, services and tax compliance theory are used to research this topic.The first part is the introduction, discussing the research background, significance, research ideas, research methods and theoretical basis, which lays the foundation for the following research. The second part introduces the exploration and practice of tax service in our country, the existing problems and the typical characteristics of Sichuan national tax system innovation and tax service. Taking Sichuan national tax system as an example, the research value has been formed in this part. The third part is the description of the case, through the introduction of the evolution process of the event, which obtains the decisive factor in the success of the case. The analysis of the decisive factors and finding the cause of the decisive factor in the successful cases are in the fourth,fifth and sixth part. The reference and inspiration of the case is the content of the seventh part. Based on the previous analysis, the author finds out the experience of other tax authorities for reference and reference. The eighth part is the conclusion and prospect. This part is a summary, looking forward to the future development prospects. It is hoped that the paper can provide reference for the development of tax service of other local tax authorities through these studies.