Research On Taxation Service Optimization Under The Background Of Electronic Taxation

All along,to provide high-quality and efficient tax payment services for taxpayers is the goal that the tax authorities strive to pursue.The traditional tax collection and management methods are restricted by some aspects such as manpower,financial resources,and venues.The taxpayers enjoy tax services with great limitations in terms of service methods and levels,and the actual effect is far from the taxpayer’s requirements.With the rapid development of global informatization,it is the general trend to change the previous tax collection and management functions through information technology and realize the reform of tax payment service methods.In order to implement the Party Central Committee and the State Council’s reform of the tax collection and management system,promote the new tax agency "Internet + government services",improve the ability to perform duties online,and better meet the expectations and needs of taxpayers,the tax department has innovatively developed and built electronic taxation.Electronic taxation is the forefront interpretation of e-government in the tax field,a new form of tax informatization,and a practical carrier and landing platform for "Internet + government services" in the tax category.Electronic taxation plays an important role in improving the efficiency of tax collection and management.And the development of electronic taxation is a profound change of the tax governance model.Since electronic taxation does not meet the needs of taxpayers,there are still some taxation services such as big data analysis and optimization of the quality and efficiency of online tax processing.Imperfect place.Therefore,to further improve the efficiency of tax collection and management,improve the taxpayer’s sense of gain and tax compliance,it is particularly important to propose and implement the feasibility of optimizing the tax payment service of electronic taxation.This article takes the Y District tax bureau as an example representative to analyze the basic situation of the Y District tax bureau’s tax service in the context of electronic taxation,through an empirical study of the current status of the tax service of the Y District tax bureau under the background of electronic taxation,explore the effectiveness of the tax payment service of the Y District tax bureau under the electronic tax background,analyze the shortcomings and reasons,so as to further improve the overall level of tax payment services of the Y District tax bureau under the background of electronic taxation.This article first explains related concepts.It focuses on the basic connotation and related theoretical basis of electronic taxation and tax payment services.Secondly,it introduces the development history,development opportunities and challenges of China’s electronic taxation;the basic situation and main tax service functions of the electronic taxation of the Y District tax bureau;the basic conditions for the taxation service of the Y District tax bureau;The service has achieved results in improving service quality,reducing currency costs and saving tax time.According to the research on the status of tax service of the Y District tax bureau,the Y District tax bureau has problems in tax-related business functions,information sharing between departments,system security and stability,and operation counseling to taxpayers.The lack of taxpayers’ needs,social collaboration,system security measures,electronic tax professionals,etc,have led to a series of problems in tax payment services.At the same time,according to the reasons,the countermeasures for optimizing tax payment services under the background of electronic taxation are obtained.They are to use process reengineering as a means to improve the functions of electronic tax-related business;establish multi-party electronic tax-related information sharing through cross-sector collaboration;support and provide a safe electronic tax payment service environment;with the goal of personnel training,improve the level of electronic tax consulting and counseling.It is hoped that the results of this research can optimize the status of tax service in the Y District tax bureau under the background of electronic taxation,and can also provide some meaningful experience and practices for the tax service in the context of electronic taxation in China,which can accelerate the promotion of tax payment services in the context of electronic tax overall development.