Research On "Empathy" Communication Of A Enterprise Expatriate Project Team

Empathy is a common psychological counseling is a term usually translated to pass into the love of God a sense of empathy empathize and other means,it is regarded as a higher level of foreign psychologists and psychological counseling the key characteristics of the therapeutic relationship. Empathy Communication is an important way to communicate in the Chinese dictionary defined as" able to stand on each other’s position,put yourself to experience the feeling of a party psychological process" Empathy-based human resource management has become a new field of academic research in recent years However, studies the concept of empathy in China started late, by the difference in cultural background translation difference, and understanding of context, and the definition itself is controversial,making our country the concept of empathy have some understanding of how" acclimatized" Related to empathy in human resources management in practice and effectiveness to be further confirmed by empirical studies of empathy in the team management is lackingCurrently, the discord between superiors and subordinates often appear in some companies,the responsibility buck-passing between departments, between colleagues rivalry between each other, and so on, seriously affecting the smooth development of human resources management, and even affect the achieve business goals If we can use empathy, communication through each other’s words and deeds deduce his feelings and attitudes, to open their hearts to put themselves in the sake of each other, the situation may improve Therefore, this paper A company as a case study of the use of communication and empathy situation in team managementA enterprise is a comprehensive advertising company, expatriate project team is up to the company’s human resources system formed units A company by Japanese companies to learn from the management experience and empathy with the actual situation of the company, started to communicate empathy assignment since2010the project team in the past three years to bear fruit in the team management made some results Study,we found that:Empathy is the Run agent relationships In human resource management, if managers and administrators able to from the perspective of empathy, to feel each other’s situation,attitudes and beliefs,and to effectively transfer these feeling to each other,they will be understood and respected,so generation is understandable satisfaction The satisfaction can be induced to communicate the atmosphere of mutual concern In management communication,the more we have the ability to communicate clearly both sides feel each other’s feeling attitudes, the more understand each other, but also more conductive to work smoothly. Empathy allows team members to communicate in a highly unified values, mutual trust and emotional support to each other in action.This paper argues that A business practices and experience has promotional value,which is similar to the other team to implement effective management,enhance the management level is an important reference Contents of this paper include the following four partsThe first part of the theory and related research "empathy" were described and summarized Including for "empathy" introduction and related literature review, comments and abroad ’empathy "the research status and achievement,point out the significance of the study and research methodsThe second part,team management and communication theory empathy This section defines the team communication,empathy and empathy concept of communication,and through empathy and empathy compassion, EQ (emotional intelligence)todescribe the comparison of the characteristics of empathy communication,empathy elaborated communication patterns and communicate the importance of empathy in the team managementThe third part, the assignment to A corporate project team, for example, comparative analysis empathetic communication situation before and after the implementation of the management team,focusing on the implementation spoke of empathy A corporate communication, especially empathy evaluation and implementation aspects of empathy training, combined with corporate expatriates A typical case of the project team to analyze, summarize A project team to implement corporate expatriates empathy to communicate the results achieved,and thus investigate the effect of A project team with corporate expatriates empathy factor effect of the implementation of the communication modeThe IV, A corporate expatriate project team to communicate empathy revelation A business based on the past three years to communicate the use of empathy expatriate team’s summary,extract A corporate expatriate experience empathy project team communication and to analyze shortcomings, implementing similar empathy for the other team to improve communicate reference management level...