Research On Consumer Rights Protection Way In Online Trade

The rapid development of network transactions, brings convenience to consumers,because of its virtual nature, openness, global characteristics lead to consumer rights are morevulnerable to abuse. Our country law of consumer rights protection way, but because of thelarge size of network transactions,disputes subject off-site transaction, the dispute number etcposes challenges to the current law."Consumer rights and interests protects a law" stipulatedin the reconciliation, mediation, complaints, dispute arbitration and litigation five solutionsalso apply to online trading of disputes, but how to use these five kinds of way to solve thedisputes of network transactions.Based on the consumer rights in network transaction way asthe research object,from the view of the substantive law and procedural law of consumerrights protection, using the methods of normative analysis, empirical analysis,analyzes theconsumer rights in network transaction and operator’s obligations,consumer rights protectionmechanism of reconciliation and mediation,administrative solutions and ways of civillitigation, and proposed the corresponding countermeasure and the suggestionThis article is included four parts:The first part, analyzes the consumer rights in network transaction and operator’sobligations.First of all, defining the subject of online transactions.Secondly, according to theregulation of the current law, analyzed the network trading consumers back right..Finally,the network trading goods agents and third party trading platform and other related serviceoperator’s duty to sum up.The second part, online reconciliation and regulating mechanism is proposed. Through theanalysis of the reconciliation and mediation mechanism of traditional conflict with thenetwork transaction efficiency and fast speed.Thus proposed reconciliation and adjustonline.Further planning the program of online settlement and mediation.The third part,"Complaints" to relevant section is analyzed the dispute solution in theapplication of the network trade disputes. Specific analysis of the network elements ofadministrative authority to accept consumer complaints in a transaction, force and the formof consumer complaints,puts forward the administrative departments for handling customercomplaints in online transactionsThe fourth part, civil litigation dispute solution to resolve consumer disputes in network transactions, come with a small lawsuit solve the disputes of Internet trading is moreadvantageous to the consumer rights protection, further summarizes the small lawsuit solvenetwork trade dispute applicable objects and program, questions about the determination ofjurisdiction and proof.Conclusion part of network trade and trade disputes solution were summarized, finallyput forward the perfect legislation, improvement program, set up a platform to protect theirrights, to solve the disputes of network transactions.