The Research On Risk Management Of Shenzhen Wosign E-commerce Co.，lTD CRM Project

In recent years, with the continuous development of the Internet informationtechnology, complicated customer requirements, and higher and higher requirementsof the software product quality lead to the increasing of software complexity. Theincreasing of software complexity and strengthen of software development assistancebring break risks to software development companies and customers. Successfulimplementation of the software project has a direct impact on the survival anddevelopment of the company nowadays. In addition, the competition betweenenterprises is increasingly fierce because of the trend of economic globalization,which leads to the decreasing of software development cost. In this situation, softwarerisk management and control has become the key to a successful softwaredevelopment project.First，based on the historical background and the developing trend of softwareproject risk management at home and abroad, this article analyzes the external andinternal environment of Shenzhen Wosign electronic commerce co., LTD.(hereinafterreferred to as Shenzhen Wosign) and the specific circumstances of Shenzhen WosignCRM Project. Then it uses the theory of Delphi method fo r CRM project riskidentification, analysis, evaluation, and based on this basis，it takes the correspondingmeasures to deal with risks. Finally, a series of security measures to ensure successfulexecution of the plan. After the above steps, the risk of S henzhen Wosign CRMProject been effectively controled, and project implementation success become areality.A series of measures taken to Shenzhen Wosign CRM for effective control ofproject risk, not only has a good reference and guidance to Shenzhen Wos ign, but alsohas a certain reference value for other enterprises.