The Research On Customer Satisfaction Evaluation Of Inner Mongolia Power Company

Power grid enterprises shoulder the service for the national economic and socialdevelopment, for the majority of the electric power customer service, basic missionand duties for power generation enterprise services. Expansion of power supplyservice, and constantly open up the market, for the community to provide safe,reliable, economical, clean, efficient energy, is the historical responsibility of powergrid enterprises; continuous pursuit of excellence, improve the quality of work, makethe sincere service with high quality electrical energy into the thousands ofhouseholds, is the glorious mission of power staff, quality service is an importantsupport for power grid enterprises survival and development.Construction of "power grid enterprises take the market as the guidance, take thecustomer as the center" of the new customer service system. To create the occupationof the customer service team is an important guarantee to enhance the image, powergrid enterprises to provide quality services to customers. Inner Mongolia electricpower (Group) limited liability company of state-owned oversize power gridenterprises belong to the autonomous region, the power grid construction operation isresponsible for the autonomous region the8Union City, power supply area of720000square kilometers, serving a population of13800000. By the autonomous regiongovernment, administrative district in large state-owned electric power design,research, construction enterprise. In recent years, Inner Mongolia Power Companyhas introduced regulations to improve customer satisfaction and policies, efforts toimprove the service quality, so that customers enjoy the high quality, efficient service,make great contribution to the harmonious and stable development of Inner Mongoliaeconomy and society.This paper firstly introduces the background and significance of the topic,and thendescribes the basic theory related to customer satisfaction, but also introduced theInner Mongolia Power Company’s basic situation and customer satisfaction andcustomer complaint report, analysis and rate of customer satisfaction and customercomplaint report, so as to more in-depth understanding of Inner Mongolia PowerCompany’s customer satisfaction. Then on the basis of the above constructs acomprehensive evaluation index system of Inner Mongolia Power Company customersatisfaction, combined with fuzzy comprehensive hierarchy analysis on customersatisfaction of Inner Mongolia Power Company to carry out a comprehensiveevaluation method, the evaluation results show Inner Mongolia Power Company customer satisfaction and good Inner Mongolia Power Company in recent years, thatimproves the power supply service quality work fruitful.