A Study Of Tax Service System Based On BRP Informationization

With the development of the public management theory and the transition ofgovernment function, tax service has gradually become a significant task in China’stax department. China has practiced tax service for20years since1993when Chinafirst put forward the concept of tax service. Although the tax authorities at differentlevels has made many beneficial explorations and practices on tax service, there isstill distance between the construction of tax service system and current situationdue to the lack of systematic theory support and integral informationization planning.Therefore, tax authority how to carry on the business restructuring, organizationreinventing, thus providing efficient tax service platform, has become the problemsthat some experts, scholars and the tax department need research in the socialenvironment that the economy and information technology develop rapidly today.This paper attempts to take the informatization tax service system as the researchobject, and learn the tax service of excellent research achievements fully from theexperts and scholars home and abroad to sort out the guidance effect ofreengineering, the model of service quality gap and other theory in informatizationtax service work, to looking for ways of improving service quality on the basis oftheoretical analysis.This paper analyzes zhangzhou informatization tax service rightnow, useing the empirical analytical method. With the method of of questionnairethis paper try to collect the needs of the taxpayers, and summarize the generalproblems existing in our country informatization tax service.This paper puts forwardthe construction of our infomationization tax service system,and introduces the basicframework of each system module design and service functions, including theestablishment of a dataset sharing system, tax service quality evaluation system,remote tax service system, tax rights interactive platform and taxpayer rights andinterests protection system basis on the reengineering of tax service system.Theauthor hopes that this paper can be referenced for perfecting our country’s taxservice system, proving the tax service level, and building a tax rights win-winsituation.