Study On Zhangye Power Supply Company Of Service Improvement And Management Optimization

Zhangye power supply company is typical of China’s grass-roots power supply company, has made outstanding achievements in the daily service management aspect, and the innovation of various kinds of service management, but with the rapid development of economy and society in China, the electric power service industry in China will face new challenges, especially the people’s service requirements are higher, social information transfer is faster situation, Zhangye power supply company should make full use of the original service management advantages, and through learning advanced theory and transformation of some service management, strengthen the organization structure optimization, innovation to strengthen the service management level of enterprise. Based on the Zhangye power supply company service improvement and management optimization, which has important theoretical significance and practical significance, research methods of comprehensive application of core of new service management theory in service management, strengthen grass-roots power supply company organization and management system optimization.Based on the Zhangye power supply company service improvement and management optimization, based on the full analysis of the current service management related theory and the present situation of the Zhangye power supply company, obtained the following conclusions:First, some deficiencies still exist in the service management of Zhangye power supply company. Service quality management organization is not scientific, including service supervision mechanism is not independent, customer service centers and hotlines management without separation of aging services; evaluation of the main single method, including the enterprise evaluation and social evaluation is not related, qualitative evaluation and quantitative evaluation of unbound; service content standardization process low proportion, including service process is not standardized the service content, not modular; the enterprise and the customer service to create value is low, did not form, reward mechanism including customer suggestions employees create customer value consciousness. Second, design service management of Zhangye power supply company increased, mainly through the following four aspects, the PDCA loop optimization service management mechanism, to serve the Golden Triangle perfect service evaluation system, the fine management standardized service implementation process, customer satisfaction mining customers create value. Third, empirical analysis to optimize the service management of Zhangye power supply company, mainly in the following four aspects, promoting the optimization efficiency, the combination of quantitative and qualitative evaluation, improve the reliability of standard service process and improve the corporate image, customer feedback to improve the existing service management organization structure.