| Commercial bank counter service plays an important role in business management, not only because the asset business, liability business, intermediate business will eventually be reflected in the accounting statements, the business eventually need bank onstage operation treatment, but with the continuous development of commercial banks, intermediate business varieties are constantly changing and complex, in the face of service process with customers, counter operational risk potential has become one of the three major commercial banks to the risk. But, in recent years banking cases occur frequently, though the reason is various, but each link analysis cases, eventually exposed the weakness of operational risk management on the counter. The risk of management has been more and more attention of bank executives.Based on the management of operational risk counter D bank as the research object, through the theoretical research on the counter operational risk, further reveal the nature of the counter operational risk, and seeking to strengthen, improve the methods and measures of operational risk management of counter.The first chapter introduces the research background and significance of this thesis, and briefly introduces the basic situation of D bank; the second chapter according to the current domestic and foreign research on the theory characteristics of definition, on commercial bank operational risk on the basis, introduces the definition, characteristics, classification, performance counter operation risk; the third chapter explains the main problems operational risk management of D bank counter, and the causes of these problems; fourth chapter from the system operational risk control counter, and through the three major tools to start the operation risk management and strengthening the risk management perspective, the strengthening of operational risk management measures; the fifth chapter centralized, standardized management, from three aspects of operation means diversification further expounds the concrete countermeasures and measures to strengthen management. |