Nonconformity Processing Process Improvement Based On Value Stream Mapping Analysis

At present the level of manufacturing industry in China is still in the low stage, nonconformity happens occasionally, which often badly affect the production progress and delivery time. Nonconformity processing process is vital to the enterprise operation and quality management.In this paper, through value stream mapping (VSM) tools and SIPOC model and to analysis the nonconformity processing process of HS company, identify the improvement points, using Business Process Management methodology and system to improve nonconformity processing process. The improve result enable the nonconformity processing process visual, guarantee the nonconforming reports lost ratio be zero, the average processing time greatly shortened.This thesis using the case study research methods for the study, expands the application of VSM tools and BPM systems, provides good reference for manufacturing industry nonconforming product processing.