The Investigation On Service Quality Of Third Party Logistics Enterprises

In the current environment of global economy, the market competition is so fierce. Enterprises can not solely rely on commodity itself. The key to win the market is gradually changed from commodity itself into services. Logistics plays an important role in the enterprise service and the whole economic market. Compared with logistics services in those developed counties, the existing third party logistics service in China still need to improve a lot. The overall service level is not high. In China, lots of logistics enterprises are small and medium-sized state-owned enterprises. We should aim at how to improve the quality of third party logistics service.This article analyses the existing research results on foreign and domestic logistics service quality problems. The paper discusses the theoretical meaning and practical meaning in improving logistics service quality. Also it describes the characteristics and functions of the third party logistics service as well as current situation in the aspect of service quality in domestic market. On this basis, through the investigation of the differences among logistics service quality and customer satisfaction, the article takes Jiangsu DaTian international Logistic Co., LTD as an example to propose how to help domestic enterprises to improve the third party logistics service quality.The research results on the third party logistics service quality of this article will contributes to Chinese third party logistics enterprises. It will help them to find their deficiencies and reasons with which customers are not satisfied. It also has a certain reference value in improve the quality of service.