A Research Of The Effect Of Three- Level Call-back On The Degree Of Satisfaction From Discharged Diabetic Patients And Blood Glucose Control

Objective: We need to get the degree of satisfaction from discharged diabetic patients and blood glucose control by carrying out three- level call-back at the discharged diabetic patients. In the degree of satisfaction comparison and analysis, we have found some weak links in our hospital's whole medical technology, the service level, prevention and healthcare, internal process and so on. We need to search for new management methods to strengthen hospital management, improve medical service, and cultivate our hospital patient group.Methods: On the basis of reference to domestic and foreign documents and practices, we adopted cluster random sampling method and picked out 200 diabetic patients who discharged in May, 2015. Then we set up an experimental group(n=100) and control group(n=100) by chance. The experimental group received three-level call-back. In the first call-back, the competent doctor could give some guidance according to the patients' state of the illness. In the second step, we called them to get some information on our service, expense, process, management and medical morality. During the third call-back, the hospital health education department could set up records for these patients for free. There was no calling for the control group. The questionnaire survey and data collection were conducted by the reliability and validity test of the evaluation index system of discharged patients' satisfaction. The result of the survey was carried out by SPSS 13.0 statistical software, and the difference between the two groups was observed. Meanwhile, we analyzed the result and raised rectification measures.Result: Compared with the control group, there was a significant difference in the experimental group(p<0.05). The percentage of the level of the satisfaction from the experimental group is 88.1%, compared with 84.78%—the result from the control group. In the secondary index, satisfaction for diagnosis and treatment environment(the experimental group is 81%, compared with 77.3%), satisfaction for diagnosis and treatment process(the experimental group is 88.22%, compared with 84.88%), satisfaction for service attitude(the experimental group is 87.96%, compared with 84.36%), satisfaction for hospitalization costs(the experimental group is 88.28%, compared with 83.02%), satisfaction for medical morality(the experimental group is 93.02%, compared with 91.58%), satisfaction for medical technology(the experimental group is 91.88%, compared with 89.26%). Meanwhile, we could see the key factors that could influence the patients' satisfaction like curative effect, time, transportation, hospitalization cost, medical process, medical morality, hospitalization environment, hygiene and so on through which we could improve our service quality. Compared with the control group, the experimental group got significant index about blood glucose from 12-month reexamination(p<0.05).Conclusion: Doing three-level call-back in the discharged diabetic patients can improve patients' satisfaction effectively. Leading disease management to the three-level call-back can promote patients' compliance and self-management skills and it can also improve the indicators of the discharged patients. The three-level call-back has strong promoting significance as effective measures to improve patients' satisfaction and medical treatment service.