The Protection Of Consumers' Rights And Interests In Express Service

As society progresses, people's life has undergone tremendous changes, transport surface mail in the past widespread use due to its slow speed of delivery is gradually being replaced by new delivery services. Especially in the current online shopping has become an indispensable part of life, the courier industry assumed the task of transportation of goods in online shopping, express delivery industry has thus been developed. With the rapid development of express delivery services industry, the legitimate interests of consumers express industry is more and more damage to the phenomenon. Courier service contracts are typical for the benefit of third party contract, the contract shall be deemed the recipient party is entitled to claim the rights directly to the courier companies. Courier companies harm consumers legitimate rights and interests mainly in shipment delays, shipment damaged or lost shipment, the user information leak these four aspects, and relevant laws and regulations of the courier industry norm is not perfect, it is necessary to discuss how to strengthen the theory courier services in consumer protection, so as to promote the healthy and orderly development of the courier service industry.In the courier services, the consumer is in a weak position, it is difficult to obtain relief when consumer rights are infringed. Significance of the topic of this article is: analyze the specific circumstances of the infringement by courier industry of consumer rights and consumer rights dilemma, then it pointed out resulting in the current difficult consumer rights reasons, make recommendations to improve the protection of the interests of consumers express delivery industry, so consumers can better enjoy the courier service.This paper is divided into four chapters, including the following:The first chapter outlines the basic service delivery issues, including the meaning of courier services, courier services and the nature of the difference between the contract courier services and other services contracts.The second chapter of the courier service contract legal relationship, express disputes principal contradiction embodied in the courier service contract, this chapter describes the rights and obligations of parties to the contract courier services and the recipient as a third party between.The third chapter is the status of the courier industry damaged the common interests of consumers behavior and consumer rights by common courier industry damaged the interests of consumers behavior analysis that lead to damage to the interests of consumers of the reason, consumers also express delivery industry Situation rights were analyzed.The fourth chapter is the recommended safeguard the interests of consumers express delivery industry, from acceleration to promote the introduction of "Express Law", perfecting the courier industry-related laws and regulations, market access and so on are discussed, in order to better protect the interests of consumers.