The Infringement Of The Rights And Interests Of Consumers And Countermeasures Of Public Enterprises

Along with the development and popularization of mass media, because of using the power of the mass media, in recent years violations of consumer rights and interests in the field of public utility enterprises occurring in our country is becoming more and more fast. At the same time, the rapid development of market economy in our country that has broad consumer spending power to ascend, has prompted the consumers continue to increase the consciousness of their own. In this case, similar to the case described in the first part of this paper in the telecommunications industry in our country and railway transport industry consumers will be appealed to the court of public enterprises in event once spread, often a stone up, the country, not only encourage consumers to re-examine related transaction regulations formulated by the public utility enterprises operators, urging regulators in the field of public enterprises in China under the pressure of public opinion and trying to explore more effective regulation, also to a certain extent, improve the relevant laws and regulations makers in the field of public utility enterprises laws and regulations.This article adopt the method of case introduction, continue to use traditional from questions to analyze problems and the research train of thought to solve the problem in writing. First of all, at the beginning of the first part of the article simply introduces the beginning and end of the Changsha lawyers suing China mobile company and Zhejiang university student Chen painted garment suing China railway company events, on the basis of this background further introduces concept and characteristics of public utility enterprises.The beginning of the article second part mainly introduces the performance of the enroach on consumer rights and interests of the public enterprise monopoly, respectively, show the abuse of dominant market position, unreasonable use of format terms, discrimination of implementation and refused to trade, etc., and then on the basis of the characteristic of public utility enterprises enroach on consumer rights and interests, mainly as the means of concealment, form the legitimacy of continued cycle is long, wide range of influence, and protective policies, etc.The third part of this paper mainly analyses the reason of public utility enterprises enroach on consumer rights and interests, are embodied in public utility enterprises imperfect regulation legislation, law enforcement main body, consumer industry association role failure is not clear, low public enterprise information transparency, weak position to highlight the supervision from the public and consumers and their legal awareness is weak and so on five aspects.Then the article fourth part is for the public enterprise in this paper, the third part puts forward the enroach on consumer rights and interests of a number of reasons put forward the corresponding countermeasure and the suggestion, first, a brief analysis of the necessity of regulating public utility enterprises, then discusses, mainly from seven aspects how to effective constraint, the public utility enterprises respectively, to perfect the laws and regulations, introducing competition mechanism, give play to the role of industry association, strengthening supervision and management, improve the public product price formation mechanism, improve the public utility enterprises information transparency and increases on consumers' legal rights protection consciousness propaganda, etc.Finally the conclusion part of main is looking forward to the future development of public utility enterprises, in short, the protection of consumers' rights and interests, this is not only the requirement of The Times, consumer sovereignty is the socialist market economic system should be, but for China's economic and social health run smoothly necessary means, but for regulating the process of public utility enterprises at home and abroad, to effective supervision and improve the public utility enterprises not overnight can contribute to, it needs not only from the national legislation level and improve the relevant laws and regulations, and more in need of customers in the field of public utility enterprises to enhance their consciousness of both, finally reach the goal.